Our commitment to accessibility

At Reliance Network, we are committed to accessibility, diversity and inclusion. We believe all of our guests should be able to easily access our websites. If you have any difficulty accessing content, have difficulty viewing a file on the website, or notice any accessibility problems, please contact us to specify the nature of the accessibility issue and the assistive technology you use. We will strive to provide the content you need in the format you require and we welcome your suggestions and comments about improving ongoing efforts to increase the accessibility of our website.

Web Accessibility Help

There are actions you can take to adjust your web browser to make your web experience more accessible.

I am blind or can't see very well

If you have trouble seeing web pages, the US Social Security Administration offers these tips for optimizing your computer and browser to improve your online experience.

  • Use your computer to read web pages out loud
  • Use the keyboard to navigate screens
  • Increase text size
  • Magnify your screen
  • Change background and text colors
  • Make your mouse pointer more visible (Windows only)

I find a keyboard or mouse hard to use

If you find a keyboard or mouse difficult to use, speech recognition software such as Dragon® NaturallySpeaking may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.

I am deaf or hard of hearing

If you are deaf or hard of hearing, there are several accessibility features available to you.

  • Transcripts: A text transcript is a text equivalent of audio information that includes spoken words and non-spoken sounds such as sound effects.
  • Captioning: A caption is transcript for the audio track of a video presentation that is synchronized with the video and audio tracks. Captions are generally rendered visually by being superimposed over the video, which benefits people who are deaf and hard-of-hearing, and anyone who cannot hear the audio (e.g., when in a crowded room). Learn how to turn captioning on and off in YouTube https://youtu.be/1gWpmuHAjsU.
  • Volume controls: Your computer, tablet, or mobile device has volume control features. Each video and audio service has its own additional volume controls. Try adjusting both your device's volume controls and your media players' volume controls to optimize your listening experience.

Steps we’ve taken to improve accessibility.

We utilize the Web Content Accessibility Guidelines (WCAG) version 2.0 level AA as the accessibility standard. This includes providing the following functionality or content in all areas possible:

  1. Alt tags describing the purpose of the object for images, video, audio, plug-ins and other objects
  2. Device agnostic – responsive build
  3. Text descriptions for complex graphics
  4. Captions for video; descriptions for audio
  5. Links to video (rather than embedding), with additional links to media player downloads and transcript of text
  6. Pages free of strobe effects or flashing images
  7. Links to disability-accessible pages with downloadable accessibility plug-ins
  8. Accessibility accommodations for scripts, plug-ins, Java applets, PDF, PowerPoint and other files as well as their content

Need help or have feedback?

We are always learning and consistently look for improvements in performance, speed and accessibility.

Send us your feedback. If you have thoughts on how we can improve access to our websites, need assistance or experience any issues, please let us know.

Contact us online using our Guest Feedback Form

Call us at 1-877-231-3209